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Frequently Asked Questions
How to purchase proxies?
To get started, go to https://unknownproxies.com and create an account. Then go on over to the product page and choose the plan that fits your needs best. During checkout, you may use a promo code if you have one, if you don't ask for one below. Once your payment is processed, your proxies will be available on your dashboard instantly. Crypto payments could take up to an hour to process.
Do you provide trial plans?
No, we do not offer trial plans. Join our Discord support server, and open a ticket. We can discuss your use case and make sure the product is working on your target websites before purchasing.
What proxy protocols do you support?
For ISP proxies, we support HTTP(S) & SOCKS. By default, proxies are delivered with HTTP(s) protocol. Residential proxies, supports both HTTP(s) & SOCKS protocols on delivery.
Can I make a custom order?
Yes, you can place a custom order through our Discord support server or email. We can provide up-to 1K-50k IPs per order.
What is the difference between Utility ISP & Signature ISP proxies?
Utility ISP is a cost-effective solution for users pricing monitoring, web scraping, and targeting basic social media sites (i.e. Tinder, Twitch, Twitter, Facebook, Instagram).
Signature ISP is our premium ISP proxy solution for users targeting almost any site across the web.
Is there a data limit?
We offer UNLIMITED DATA limit for all of our Static ISP proxy plans sold with a 30 day subscription. Residential proxies come with a data limit based on bandwidth but no duration on time (non expiring).
Where are your proxies located?
Our USA East Coast ISP proxies are based out of Ashburn, VA, USA, and our West Coast ISPs are in Los Angeles, CA, USA. (We also have UK, NL, DE, IT, FR, AU, AS (Hong Kong) ISPs available).
Residential proxies are hosted amongst various cities across the world.
How do I achieve the lowest latency?
We suggest using servers hosted from the NYC/NJ, Washington D.C. or Ashburn metro or region your EU, AU, AS ISPs are located in for the lowest latency.
Do you restrict access to any sites?
We do not restrict access to any mainstream/major sites on ISP proxies, and proxies are available for usage on all websites except .gov
What type of proxy authentication do you offer?
We offer IP & USER : PASS authentication.
Do you offer plan renewals for Static ISP proxies?
Yes, we do. If you paid using a credit card, your plan will be automatically renewed, provided that you have attached a valid credit/debit/prepaid card to your payment profile. Alternatively, if you have paid using crypto, you can manually renew your plans by opening a ticket in our discord or sending us an email.
What are your support hours?
We offer 24/7 in house support via Discord and Email
What are the payment methods?
We accept CARD via Stripe payment system (VISA / MASTERCARD / AMEX / DISCOVER / ALIPAY / WECHAT PAY / APPLE PAY / KLARNA / AFTERPAY / AFFIRM) and CRYPTO (BTC / ETH / LTC / SOL / USDT / USDC) payments.
What is your refund policy?
We guarantee our proxies work on supported sites listed at purchase. If a supported site isn’t working upon delivery, contact us on our discord support server or email us at support@unknownproxies.com within 3 days with evidence (e.g., screenshots) for a full refund. For mid-cycle issues, reach out, and we’ll resolve them promptly. No refunds for unsupported sites, and user errors.
What is the best to contact you?
The best way to reach out is through the Discord Support Server https://discord.gg/dJqshDgPyv. Additionally, you can also message us via Email support@unknownproxies.com and Twitter https://x.com/UnknownProxies
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