Install Error : Error getting information about your hardware

[roberto06]

Hi,

I am trying to install Zennoposter 5.9.5.1 on a Windows Server 2008, but I repeatedly get the same error while trying to retrieve the information about the hardware :

I've tried it multiple times and still get the same error

Here are the contents of the log file (path: C:\ZLInstallerLog.log) :

15:07:35: 2164:         : -------------- Installer launched :2164 --------------------------------
15:07:35: 2164:         : Settings downloaded
15:07:35: 2164:         : Launching form
3:07:35 PM: 2164:         : Defining requirements "Operating system MS Windows is not under "Windows Vista"": True
3:07:38 PM: 2164:         : Form is opened
3:07:38 PM: 2164:         : Folder with plugins:C:\ZL.tmp\src\
3:07:39 PM: 2164:         : Instructions loaded: Product "ZennoPoster Pro", version 5.9.5.1, date 10/15/2015
3:07:39 PM: 2164:         : Check product registration: "ZennoLab / ZennoPoster Pro"
3:07:39 PM: 2164:         : Instruction state "ZennoPoster Pro": Installing
3:08:10 PM: 2164:         : Go to page:Select products to install
3:08:13 PM: 2164:         : Go to page:User agreement
3:08:16 PM: 2164:         : Go to page:Deletion parameters
3:08:16 PM: 2164:         : Requirements should be updated
15:08:17: 2164:         : Defining requirements "Checking incompatible software: BitGuard": True
15:08:17: 2164:         : Defining requirements "Please complete the process: ZennoPoster": True
15:08:17: 2164:         : Defining requirements "Please complete the process: ProjectMaker": True
15:08:17: 2164:         : Defining requirements "Please complete the process: CodeCreator": True
3:08:17 PM: 2164:         : Go to page:Select installation path
3:08:17 PM: 2164:         : Got required information. Continue: Yes
3:08:20 PM: 2164:         : Go to page:Check the availability of licenses
3:08:20 PM: 2164:         : Select installation pathC:\Program Files (x86)\ZennoLab\
3:08:20 PM: 2164:         : Beginning product "ZennoPoster Pro" installation
3:08:20 PM: 2164:         : Going to the authorization page
15:08:40: 2164:         : hidgenPath = C:\ZL.tmp\src\\hidgen\HID.exe
15:08:40: 2164:         : Path.GetDirectoryName(hidgenPath) = C:\ZL.tmp\src\hidgen
15:13:40: 2164: Error   : Error when creating a file of hardware:No hardware file received
15:17:11: 2164:         : hidgenPath = C:\ZL.tmp\src\\hidgen\HID.exe
15:17:11: 2164:         : Path.GetDirectoryName(hidgenPath) = C:\ZL.tmp\src\hidgen
15:22:11: 2164: Error   : Error when creating a file of hardware:No hardware file received
15:26:28: 2164:         : hidgenPath = C:\ZL.tmp\src\\hidgen\HID.exe
15:26:28: 2164:         : Path.GetDirectoryName(hidgenPath) = C:\ZL.tmp\src\hidgen
15:31:28: 2164: Error   : Error when creating a file of hardware:No hardware file received

Could anyone help me ?