Error getting information about your hardware

onionentertainment

Новичок
Регистрация
28.04.2017
Сообщения
6
Благодарностей
0
Баллы
1
Hello,
I'm not sure if this is a bug, I want to run ZP lite on a microsoft azure virtual machine. VM is win10, .net is installed, parameters are 3,5Gb of ram and single 2,1 Ghz CPU.
When I install it on VM, I type my creditentials, it says "you successfully authorised" but then when I click "write down license" button it takes very long time on "Getting information about your hardware" part and finishes with "Error getting information about your hardware"
Do you have any idea how to fix this?
 

copper12

Client
Регистрация
26.11.2016
Сообщения
1 111
Благодарностей
260
Баллы
63
Hello,
I'm not sure if this is a bug, I want to run ZP lite on a microsoft azure virtual machine. VM is win10, .net is installed, parameters are 3,5Gb of ram and single 2,1 Ghz CPU.
When I install it on VM, I type my creditentials, it says "you successfully authorised" but then when I click "write down license" button it takes very long time on "Getting information about your hardware" part and finishes with "Error getting information about your hardware"
Do you have any idea how to fix this?
Which version do you use? This bug has been fixed in latest versions
 

onionentertainment

Новичок
Регистрация
28.04.2017
Сообщения
6
Благодарностей
0
Баллы
1
I already deleted this VM so I cannot tell you exact number but it was the newest version availble yesterday, it was freshly downloaded exe
 

VladZen

Administrator
Команда форума
Регистрация
05.11.2014
Сообщения
22 453
Благодарностей
5 913
Баллы
113
Where did you run this VM? On MAC computer?
 

onionentertainment

Новичок
Регистрация
28.04.2017
Сообщения
6
Благодарностей
0
Баллы
1
Последнее редактирование:

VladZen

Administrator
Команда форума
Регистрация
05.11.2014
Сообщения
22 453
Благодарностей
5 913
Баллы
113
next time we need installation log for this problem - ZLInstallerLog.log from local drive C.
 

Guy

Новичок
Регистрация
02.02.2018
Сообщения
1
Благодарностей
0
Баллы
1
Hello!
I'm having the same problem with version ZennoPosterStandard-EN-v5.15.0.0
I've attached ZLInstallerLog.log file with a .txt extension(.log is now allowed here(

Thanks!
Guy
 

Вложения

Кто просматривает тему: (Всего: 1, Пользователи: 0, Гости: 1)