If your users don't well understand is probably because you don't provide enough info...I'm sorry.... All this is new for me. As anybody I can understand without problem if a minimum of explanation is provided...
Point 1 ) You advertise CapMOnster for be a tools for avoid to pay a remote captcha service such Antigate....But for run CapMonster is necessary to have an Antigate account. So I don't got your concept.... Now if is necessary to setup Antigate account only for solve unsolved captcha by CapMonster I understand...and if not ???
Point 2 ) Look to follow pict...
https://ibb.co/gH1kVy
https://ibb.co/jqZiHd
As you see I well setup all things as explained in your guide. Then when CapMonster start he said "if I want enable protection". If I don't set Protection all stop...and if I set I'm supposed to enter a Key or Login/Password....but which key ??? Which login ?? Antigate one ?? If yes I tested without success... Sorry but this "Protection area" is very unclear....To protect about what ??? and how ???
Point 3 ) Yes my software have a section where I can setup my own Antigate login+password+key. I purchased few credit from Antigate for test. If I run my software without CapMonster open all work fine...Captcha are solved by Antigate and my paid credit are deduced...but this was not the goal of course... The goal is to solve captcha with CapMonster without pay Antigate...
Please take 1 minutes more of your time for point me in the right direction...like that you and me will not loose more time...I have only 20 hours of trial now...which is very short for fully test your soft...As I said I will be happy to purchase your soft and even PRO version....but I don't want spend my money if I can't make it work properly....thank you for your understanding.