capmonster index was outside the bounds of the array

Jonathan Brown

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I have attached install log for help
 

Jonathan Brown

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2019-08-26 23:19:52: 6412: : -------------- Installer launched :6412 --------------------------------
2019-08-26 23:19:52: 6412: : OS Version: 6.2.9200.0
2019-08-26 23:19:56: 6412: : System Memory Commit: 19324/37556 MB
2019-08-26 23:19:56: 6412: : Total RAM: 32692 MB
2019-08-26 23:19:56: 6412: Error : || Exception: Could not find file 'C:\Users\Butar-Coinpot\Downloads\settings.xml'.|| StackTrace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) | at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) | at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize) | at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials, IWebProxy proxy, RequestCachePolicy cachePolicy) | at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn) | at System.Xml.XmlTextReaderImpl.OpenUrlDelegate(Object xmlResolver) | at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData) | at System.Threading.CompressedStack.Run(CompressedStack compressedStack, ContextCallback callback, Object state) | at System.Xml.XmlTextReaderImpl.OpenUrl() | at System.Xml.XmlTextReaderImpl.Read() | at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) | at System.Xml.XmlDocument.Load(XmlReader reader) | at System.Xml.XmlDocument.Load(String filename) | at InstHost.AppSettings.Load(String path)
2019-08-26 23:19:56: 6412: : Settings downloaded
2019-08-26 23:19:56: 6412: : Launching form
2019-08-26 23:19:56: 6412: : Initializing application
2019-08-26 23:19:56: 6412: : Could not load the assembly "Installer.resources, Version=2.1.3.3, Culture=en, PublicKeyToken=null" from resources
2019-08-26 23:19:56: 6412: : Could not load the assembly "Installer.resources, Version=2.1.3.3, Culture=en, PublicKeyToken=null" from resources
2019-08-26 23:19:57: 6412: : Initializing main screen
2019-08-26 23:19:57: 6412: : Initializing instruction loader
2019-08-26 23:19:57: 6412: : The page controller initialization
2019-08-26 23:19:57: 6412: : Initializing pages
2019-08-26 23:19:57: 6412: : Loading instructions
2019-08-26 23:19:57: 6412: : Instructions loaded: Product "CapMonster Standard", version 2.10.10.0, date 4/24/2019
2019-08-26 23:19:57: 6412: : Check product registration: "SOFTWARE\ZennoLab\EN\CapMonster Standard\2.10.10.0"
2019-08-26 23:19:57: 6412: : Instruction state "CapMonster Standard": Installing
2019-08-26 23:19:57: 6412: : Initializing authentication service
2019-08-26 23:19:57: 6412: : Initializing authentication service
2019-08-26 23:19:57: 6412: : FillServersPings begin
2019-08-26 23:19:57: 6412: : FillServersPings: https://userarea.zennolab.com/ ping 31
2019-08-26 23:19:57: 6412: : FillServersPings: https://userarea-us.zennolab.com/ ping 15
2019-08-26 23:20:02: 6412: : FillServersPings: https://userarea-hk.zennolab.com/ ping 9223372036854775807
2019-08-26 23:20:02: 6412: : FillServersPings: FastPingServer is https://userarea.zennolab.com/
2019-08-26 23:20:02: 6412: : FillServersPings end
2019-08-26 23:20:03: 6412: : Initializing authentication service
2019-08-26 23:20:03: 6412: : Go to page: WelcomePage
2019-08-26 23:20:17: 6412: : Go to pageSoftwareInspectionPage
2019-08-26 23:20:17: 6412: : Go to page: SoftwareInspectionPage
2019-08-26 23:20:17: 6412: : Defining requirements "Operating system is not Windows XP": True
2019-08-26 23:20:17: 6412: : Defining requirements "Checking incompatible software: BitGuard": True
2019-08-26 23:20:17: 6412: : Defining requirements "Please close the process: CapMonsterMCS": True
2019-08-26 23:20:17: 6412: : Defining requirements "Please close the process: CapMonster": True
2019-08-26 23:20:17: 6412: : Could not load the assembly "Installer.resources, Version=2.1.3.3, Culture=en-GB, PublicKeyToken=null" from resources
2019-08-26 23:20:17: 6412: : Could not load the assembly "Installer.resources, Version=2.1.3.3, Culture=en-GB, PublicKeyToken=null" from resources
2019-08-26 23:20:17: 6412: : Could not load the assembly "Installer.resources, Version=2.1.3.3, Culture=en, PublicKeyToken=null" from resources
2019-08-26 23:20:17: 6412: : Could not load the assembly "Installer.resources, Version=2.1.3.3, Culture=en, PublicKeyToken=null" from resources
2019-08-26 23:20:22: 6412: : Defining requirements "Installing Visual Studio Redistributable 2010 x86": a:True, w:False, b:False, exitCode:0
2019-08-26 23:20:25: 6412: : Defining requirements "Installing Visual Studio Redistributable 2010 x64": a:True, w:False, b:False, exitCode:0
2019-08-26 23:20:26: 6412: : Defining requirements "Installing Visual Studio Redistributable 2013 x86": a:True, w:False, b:False, exitCode:0
2019-08-26 23:20:27: 6412: : Defining requirements "Installing Visual Studio Redistributable 2013 x64": a:True, w:False, b:False, exitCode:0
2019-08-26 23:20:28: 6412: : Defining requirements "Installing Visual Studio Redistributable 2015 x86": a:True, w:False, b:False, exitCode:0
2019-08-26 23:20:28: 6412: Error : Couldn't delete "C:\Users\Butar-Coinpot\AppData\Local\Temp\\InstallerTempFolder": System.UnauthorizedAccessException: Access to the path 'vcredist2015x86.exe' is denied. | at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) | at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) | at InstInterface.Requirements.RedistributableRequirement.Define()|| Exception: Access to the path 'vcredist2015x86.exe' is denied.|| StackTrace: at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) | at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) | at InstInterface.Requirements.RedistributableRequirement.Define()
2019-08-26 23:20:29: 6412: : Defining requirements "Installing Visual Studio Redistributable 2015 x64": a:True, w:False, b:False, exitCode:1638
2019-08-26 23:20:29: 6412: Error : Couldn't delete "C:\Users\Butar-Coinpot\AppData\Local\Temp\\InstallerTempFolder": System.UnauthorizedAccessException: Access to the path 'vcredist2015x64.exe' is denied. | at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) | at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) | at InstInterface.Requirements.RedistributableRequirement.Define()|| Exception: Access to the path 'vcredist2015x64.exe' is denied.|| StackTrace: at System.IO.Directory.DeleteHelper(String fullPath, String userPath, Boolean recursive, Boolean throwOnTopLevelDirectoryNotFound, WIN32_FIND_DATA& data) | at System.IO.Directory.Delete(String fullPath, String userPath, Boolean recursive, Boolean checkHost) | at InstInterface.Requirements.RedistributableRequirement.Define()
2019-08-26 23:20:29: 6412: : Go to page: InstallPathPage
2019-08-26 23:24:20: 6412: : Go to pageLoginPage
2019-08-26 23:24:20: 6412: : Go to page: LoginPage
2019-08-26 23:24:23: 6412: : Authentication attempt
2019-08-26 23:24:23: 6412: : User authentication procedure
2019-08-26 23:24:23: 6412: : hidgenPath = C:\Users\Butar-Coinpot\AppData\Local\Temp\\hidgen\HID.exe
2019-08-26 23:24:23: 6412: : Path.GetDirectoryName(hidgenPath) = C:\Users\Butar-Coinpot\AppData\Local\Temp\hidgen
2019-08-26 23:24:32: 6412: : Lic: <?xml version="1.0" encoding="utf-8"?> | <Result> | <Error Description="" URL="" /> | <Sales> | <Sale> | <SaleID>2e3912f6-762a-46ef-a0c9-23e3dd69d5e0</SaleID> | <PackName>CapMonsterStandard</PackName> | <Date>25.08.19</Date> | <HardwareLimit>2</HardwareLimit> | <ActivatedLimit>1</ActivatedLimit> | <CountOfAvailableRemovals>0</CountOfAvailableRemovals> | <HardwareDescriptionList> | <HardwareDescription Id="1b68d298-6ada-4118-be4b-2f52edb7cf35" Name="VM-FAUCETCOLLET" UsageDate="26.08.19" IsActivated="True" /> | <HardwareDescription Id="cc480c64-2e5a-4c21-8a3a-be9e69bd8547" Name="WIN-UIPO9NK2QVR" UsageDate="25.08.19" IsActivated="False" /> | </HardwareDescriptionList> | </Sale> | </Sales> | </Result>
2019-08-26 23:24:32: 6412: Error : Error of obtaining the license:|| Exception: Object reference not set to an instance of an object.|| StackTrace: at InstHostWpf.Forms.LoginPage.<Button1_Click>d__12.MoveNext()
2019-08-26 23:24:32: 6412: : Go to page: ErrorPage
2019-08-26 23:24:32: 6412: : ResetState
2019-08-26 23:24:32: 6412: : SetError
2019-08-27 01:24:02: 6412: : Go to pageLoginPage
2019-08-27 01:24:02: 6412: : Go to page: LoginPage
2019-08-27 01:24:03: 6412: : Authentication attempt
2019-08-27 01:24:03: 6412: : User authentication procedure
2019-08-27 01:24:03: 6412: : hidgenPath = C:\Users\Butar-Coinpot\AppData\Local\Temp\\hidgen\HID.exe
2019-08-27 01:24:03: 6412: : Path.GetDirectoryName(hidgenPath) = C:\Users\Butar-Coinpot\AppData\Local\Temp\hidgen
2019-08-27 01:24:12: 6412: : Lic: <?xml version="1.0" encoding="utf-8"?> | <Result> | <Error Description="" URL="" /> | <Sales> | <Sale> | <SaleID>2e3912f6-762a-46ef-a0c9-23e3dd69d5e0</SaleID> | <PackName>CapMonsterStandard</PackName> | <Date>25.08.19</Date> | <HardwareLimit>2</HardwareLimit> | <ActivatedLimit>1</ActivatedLimit> | <CountOfAvailableRemovals>0</CountOfAvailableRemovals> | <HardwareDescriptionList> | <HardwareDescription Id="1b68d298-6ada-4118-be4b-2f52edb7cf35" Name="VM-FAUCETCOLLET" UsageDate="26.08.19" IsActivated="True" /> | </HardwareDescriptionList> | </Sale> | </Sales> | </Result>
2019-08-27 01:24:12: 6412: : Add: DESKTOP-FLDLE2K
2019-08-27 01:24:13: 6412: : Deactivate: Name: VM-FAUCETCOLLET. Active: True
2019-08-27 01:24:13: 6412: : Activate: Name: . Active: False
2019-08-27 01:24:14: 6412: : Go to page: InstallationPage
2019-08-27 01:24:14: 6412: : Installation process start
2019-08-27 01:24:14: 6412: : Operation execution "Registering product"
2019-08-27 01:24:14: 6412: Error : || Exception: Cannot delete a subkey tree because the subkey does not exist.|| StackTrace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) | at Microsoft.Win32.RegistryKey.DeleteSubKeyTree(String subkey, Boolean throwOnMissingSubKey) | at InstInterface.InstallerActions.RegisterProductAction.Do()
2019-08-27 01:24:14: 6412: : Result of operation "Registering product": "True"
2019-08-27 01:24:14: 6412: : Operation execution "Unpacking and registering files"
2019-08-27 01:24:44: 6412: Error : Operation error "Unpacking and registering files": System.IO.InvalidDataException: Unknown block type. Stream might be corrupted. | at System.IO.Compression.Inflater.Decode() | at System.IO.Compression.Inflater.Inflate(Byte[] bytes, Int32 offset, Int32 length) | at System.IO.Compression.DeflateStream.Read(Byte[] array, Int32 offset, Int32 count) | at System.IO.Stream.InternalCopyTo(Stream destination, Int32 bufferSize) | at InstInterface.InstallerActions.ExtractFilesAction.Do()|| Exception: Unknown block type. Stream might be corrupted.|| StackTrace: at System.IO.Compression.Inflater.Decode() | at System.IO.Compression.Inflater.Inflate(Byte[] bytes, Int32 offset, Int32 length) | at System.IO.Compression.DeflateStream.Read(Byte[] array, Int32 offset, Int32 count) | at System.IO.Stream.InternalCopyTo(Stream destination, Int32 bufferSize) | at InstInterface.InstallerActions.ExtractFilesAction.Do()
2019-08-27 01:24:44: 6412: Error : || Exception: Index was outside the bounds of the array.|| StackTrace: at InstHostWpf.Forms.InstallationPage.InstallProcessError(String errorMessage) | at InstInterface.InstallerActions.ExtractFilesAction.Do() | at InstInterface.ProductInstallInstructionBase.DoActions()
2019-08-27 01:24:44: 6412: : Reverting installation
2019-08-27 01:24:44: 6412: Error : Installation error notification: Ошибка установщика: | Index was outside the bounds of the array.
2019-08-27 01:24:44: 6412: : Initiate the installation roll back
2019-08-27 01:24:44: 6412: : Rollback transaction: "Unpacking and registering files"
2019-08-27 01:24:44: 6412: : Rollback transaction: "Registering product"
2019-08-27 01:24:44: 6412: Error : Operation error "Registering product": System.ArgumentException: Cannot delete a subkey tree because the subkey does not exist. | at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) | at Microsoft.Win32.RegistryKey.DeleteSubKey(String subkey, Boolean throwOnMissingSubKey) | at InstInterface.InstallerActions.RegisterProductAction.Undo()|| Exception: Cannot delete a subkey tree because the subkey does not exist.|| StackTrace: at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource) | at Microsoft.Win32.RegistryKey.DeleteSubKey(String subkey, Boolean throwOnMissingSubKey) | at InstInterface.InstallerActions.RegisterProductAction.Undo()
2019-08-27 01:24:45: 6412: : Go to pageErrorPage
2019-08-27 01:24:45: 6412: Error : Installation error
2019-08-27 01:24:45: 6412: : Go to page: ErrorPage
2019-08-27 01:24:45: 6412: : ResetState
2019-08-27 01:24:45: 6412: : SetError
2019-08-27 01:48:17: 6412: : Form closed
2019-08-27 01:48:17: 6412: : Finishing work
 

VladZen

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When do you get this error? Why you didn't describe the problem?
 

Jonathan Brown

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Hi Thanks for the response, I get this error on install,

sorry if i did not put all details in but i though as the install log did start with the following line all would be self explanatory

2019-08-26 23:19:52: 6412: : -------------- Installer launched :6412 --------------------------------

My pc build please help as i would really like to use this software, it also does the same on my VM


System.jpg
 

VladZen

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Hi Thanks for the response, I get this error on install,

sorry if i did not put all details in but i though as the install log did start with the following line all would be self explanatory

2019-08-26 23:19:52: 6412: : -------------- Installer launched :6412 --------------------------------

My pc build please help as i would really like to use this software, it also does the same on my VM


Посмотреть вложение 41379
Is it new install or CapMonster was installed somewhere before?
 

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