License Updater Issue Now Cannot Install

hungryim

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Early today when I was trying to load Zennoposter the license updater was loading then failing. I was on current version, with no hardware updates. The only software that changed recently was a reinstall of firefox from beta to non-beta.

I uninstalled Zennoposter and am now attempting to reinstall but I am unable to install. The install is not finishing the step "Getting information about your hardware". It shows the error:
"Error getting information about your hardware"

I deleted computer from user area but still cannot install.

Running Windows 10. Any ideas?

Any help would be much appreciated as I have a load of work to do in Zenno in the morning.

Thanks
 

rostonix

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Please attach ZlInstallerLog.log from drive C
 

hungryim

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rostonix

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hungryim

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I ran the file in 2 different locations but no ****_HardwareId.log.txt is being generated.
 

rostonix

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Let it run as long as it takes to generate file
 

hungryim

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Is it normal for this to take many hours?
 

rostonix

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If problem is there, yes it can be several hours.
 

hungryim

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Ok no problem. Will post back tomorrow morning if it hasn't finished by then. Has been running for serveral hours now with no CPU usage:
 

hungryim

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Ok managed to fix. In case anyone else has similar issue I did the following:
- Created new Windows Profile (Windows 10)
- Installed ZP on this profile
- Logged back into original profile
- ZP is working :D
 

rostonix

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hungryim

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Yes, I summoned the spirit of Bill Gates.
 

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