about authrization server problem for china

[usbiz]

admin
the authrization server is really big problem for chinese user
if i use userarea.zennolab.com .sametimes the instace will stop by auto.or instace get blank stop there.

use userarea-hk.zennolab.com even worse.
can not connect the authrization server.

 

[rostonix]

Authorization server cannot affect loaging sites (blank instances)
If you cave problem with connection on start up of software, please run Diagnostic.ese tool and attach report.

 

[usbiz]

some times instance stop like this

i need restart zennoposter to active the instance

 

[usbiz]

hi admin
this is the instance blank picture

 

[rostonix]

Attach Logs folder right after you'll see this problem again.

 

[usbiz]

hi admin i have upload the log

 

[rostonix]

You have a lot of these errors in logs:

2014-06-29 21:46:47.6130|WARN|ZennoLab.LogLibrary.InternalError|Error occured in module "Failed to prepare profile"
Message: "Operation is not valid due to the current state of the object."\

What actions do you use? Can you attach project?

 

[usbiz]

very time i need restart zp and change the opppe ip
the instance can wok then

 

[rostonix]

This is not an answer to my question actually (

 

[usbiz]

yes admin i can send u the project but it countain contain many local account.can i send u email?

and you can check the picture.when the server not available.site can not loading success in project.
i need restart zp can change my pc pppoe ip.

 

[rostonix]

Are you able to open the same site via standard browser at the same time?

 

[usbiz]

yes i can open with firefox and chrome

 

[rostonix]

That's weird. Please run Diagnostic.exe and attach your report

 

[usbiz]

here is the report.
and admin.i think i am sure it is the authrization server problem.because when server show not available.the issue cames out

 

[rostonix]

Seems like you have problem with DNS.
Try to change DNS to 8.8.8.8 (Google DNS) if they are allowed in China.
You can also add these strings to hosts file:

userarea-hk.zennolab.com 23.97.76.156
userarea.zennolab.com 148.251.48.178

But it will help only for our servers.

 

[usbiz]

ok admin i will change it c if it works
and can u change the authrization method back next version.i use version 5.12 very well.