FFInstance has encountered a problem and needs to close

[bing458]

Hi, very ofen I get such an info, while zp works:

FFInstance has encountered a problem and needs to close. We are sorry for the inconvenience.

After that zp stop working, what can be the reason?
please help me to solve the problem

 

[bing458]

The zp version and system I am using

 

[rostonix]

Does this option is checked?

 

[bing458]

Does this option is checked?
Посмотреть вложение 7691

I have checked them.Very disappointed about it,because it happened again and again,I can not process the file Diagnostic.exe to generate report.

 

[bing458]

Does this option is checked?
Посмотреть вложение 7691

The issue happened again,I have attached the report,please check

 

[rostonix]

Please attach Windows logs from event viewer also (for System and Applications)