Instance does't start sometimes

[morpheus93]

Hello,

since the latest version of ZP (5.7.1.0) sometimes a project that ran without problems before and I have stopped it for a while and would like to start it again, doesn't start the instance of ZP. It shows the blue arrow left to the project name in ZP but now FF instance (window) is started and after a few seconds it stops and show a red cross linstead of the blue arrow and also an general "ZennoPoster failed to complete project..." message.

When I close ZP and re-start it it works well again.

Any others have this problem?

 

[rostonix]

Whats in text Logs in Logs folder when you face this problem?

 

[morpheus93]

I will post the text Logs when the error occurs the next time.

 

[morpheus93]

I stopped the project yesterday night and now clicked on "Start" and the error happens again. So now here is a screenshot and in the Logs are the following corresponding entries:

executionLog.txt:
2015-01-21 11:25:19.9988|WARN|ZennoLab.LogLibrary.InternalError|Error occured in module "ZennoPoster"
Message: "Failed to complete project C:\Users\xxx\Desktop\ZennoProjects\gmx\gmx-act-SETUP-FW-2.0 - mit Proxies.xmlz"

nonCriticalErrors.txt:
2015-01-21 11:25:19.9988|ERROR|Server answer FAILecryption error generates exception System.FormatException: Die Eingabe ist keine gültige Base-64-Zeichenfolge, da sie ein Nicht-Base-64-Zeichen, mehr als zwei Leerstellen oder in den Leerstellen ein Zeichen enthält, das ungültig ist.
bei System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
bei System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
bei System.Convert.FromBase64String(String s)
bei ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.z0n8iNollpEo3dHUhOtO(Object )
bei ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.K9g68cvotco(Byte[] , String , Boolean )|
2015-01-21 11:25:19.9988|ERROR|ProjectsCollector.Load|System.FormatException: Die Eingabe ist keine gültige Base-64-Zeichenfolge, da sie ein Nicht-Base-64-Zeichen, mehr als zwei Leerstellen oder in den Leerstellen ein Zeichen enthält, das ungültig ist.
bei System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
bei System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
bei System.Convert.FromBase64String(String s)
bei ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.z0n8iNollpEo3dHUhOtO(Object )
bei ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.K9g68cvotco(Byte[] , String , Boolean )
bei ZennoLab.TemplateManipulator.ZennoPosterProjectModelV4.WJWvwqocxFQGHyypvg2L(Object , Object , Object , Boolean )
bei ZennoLab.TemplateManipulator.ZennoPosterProjectModelV4.acS6w7DrRQu(Byte[] , String , String& , Boolean )
bei ZennoLab.TemplateManipulator.ZennoPosterProjectV4..ctor(String fileName, String& code, Boolean supressProjectMaker)
bei ZennoLab.ZennoPoster.ZennoPosterProjectsCollectorV4.DQqksDGPss(String , String& )
bei ZennoLab.ZennoPoster.ZennoPosterProjectsCollectorV4.Load2(String fileName)

In the "criticalErrors.txt" is no related entry.

Hope this helps to indentify the problem.

Best
morph

PS: After restarting ZP the instance starts and works well again.

 

[morpheus93]

Any news on this? Had the sampe bug just this minute with a very simple project (just 4 steps to add some data from a txt-file to a locale MySQL DB) in ZP. After restarting ZP it worked again.

 

[morpheus93]

Okay now I simply let open ZP for some hours (without) running any project and now the GUI looks like this.

Also ZennoPoster.exe uses about 1GB of RAM, quite much I think for the fact that ZP ist just open and no Project is/was running.

I send you the report from Diagnoistic.exe via email as you said in the other thread (http://zennolab.com/discussion/threads/zp-5-7-1-0-eating-up-memory.17729/). Maybe the problems are associated with eacht other.

 

[rostonix]

http://zennolab.com/discussion/threads/zp-5-7-1-0-eating-up-memory.17729/#post-114048

 

[Exotic]

Any update on this? I am getting the same exact error

2015-07-16 00:11:56.0328|ERROR|Server answer FAIL:Format error generates exception System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.
   at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
   at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
   at System.Convert.FromBase64String(String s)
   at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.ErlNe7c1WT7Bvj5RhdTb(Object )
   at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.iUBx6hk8RgE(Byte[]  , String  , Boolean  )|
2015-07-16 00:11:56.0648|ERROR|ProjectsCollector.Load|System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.
   at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
   at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
   at System.Convert.FromBase64String(String s)
   at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.ErlNe7c1WT7Bvj5RhdTb(Object )
   at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.iUBx6hk8RgE(Byte[]  , String  , Boolean  )
   at ZennoLab.TemplateManipulator.ZennoPosterProjectModelV4.eXvQ3acoIB9e35ThRomh(Object , Object , Object , Boolean  )
   at ZennoLab.TemplateManipulator.ZennoPosterProjectModelV4.DxexDccwf2G(Byte[]  , String  , String&  , Boolean  )
   at ZennoLab.TemplateManipulator.ZennoPosterProjectV4..ctor(String fileName, String& code, Boolean supressProjectMaker)
   at ZennoLab.ZennoPoster.ZennoPosterProjectsCollectorV4.cUe232wqgl(String  , String&  )
   at ZennoLab.ZennoPoster.ZennoPosterProjectsCollectorV4.Load2(String fileName)

I have a paid license. I uninstalled multiple times, and restarted my computer. Also, I haven't made any changes to any core windows files, or installed anything new.


What is strange is I had the same installation for over 6 months, and this is the first time I encountered this.

 

[rostonix]

You should include more information about problem.
When it happens, how it visually looks like + include full Logs (run Diagnostic.exe to generate report)

 

[Exotic]

The issue happens to each project, even the ones that worked before, and the newly created ones.

What it looks like is each time I run a project it runs for a few seconds, and then stops giving a generic "Zennoposter Failed to complete project"

I have sent you a diagnostic report. Please view it in Ticket #WVV-185-20791

 

[Exotic]

I upgraded to a newer version - 5.8.0.2 and it is giving me more log information.

2015-07-16 11:32:23.2061|ERROR|Connection to https://userarea.zennolab.com/ActivateHardware.asmx failed|System.Net.WebException: The operation has timed out
  at System.Net.HttpWebRequest.GetResponse()
  at Global.WcfHelpers.WcfSoapHelper.GetSoapClient[T](ClientBase`1 client)
2015-07-16 11:32:23.2061|ERROR|Urls: https://userarea.zennolab.com/
https://userarea-us.zennolab.com/
https://userarea-hk.zennolab.com/
Used urls Key: BasicHttpBinding_ActivateHardwareSoap Values: https://userarea-hk.zennolab.com/;https://userarea.zennolab.com/
|
2015-07-16 11:34:09.4202|ERROR|Connection to https://userarea.zennolab.com/TemplateService.asmx failed|System.Net.WebException: The operation has timed out
  at System.Net.HttpWebRequest.GetResponse()
  at Global.WcfHelpers.WcfSoapHelper.GetSoapClient[T](ClientBase`1 client)
2015-07-16 11:34:09.4202|ERROR|Urls: https://userarea.zennolab.com/
https://userarea-us.zennolab.com/
https://userarea-hk.zennolab.com/
Used urls Key: BasicHttpBinding_TemplateServiceSoap Values: https://userarea-hk.zennolab.com/;https://userarea.zennolab.com/
|
2015-07-16 11:34:12.7253|ERROR|Server answer FAIL:Format error generates exception System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.
  at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
  at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
  at System.Convert.FromBase64String(String s)
  at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.ApPosEHFy4TcL4bWQvk3(Object )
  at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.Hf3iAvSQZf9(Byte[]  , String  , Boolean  )|
2015-07-16 11:34:12.7253|ERROR|ProjectsCollector.Load|System.FormatException: The input is not a valid Base-64 string as it contains a non-base 64 character, more than two padding characters, or an illegal character among the padding characters.
  at System.Convert.FromBase64_Decode(Char* startInputPtr, Int32 inputLength, Byte* startDestPtr, Int32 destLength)
  at System.Convert.FromBase64CharPtr(Char* inputPtr, Int32 inputLength)
  at System.Convert.FromBase64String(String s)
  at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.ApPosEHFy4TcL4bWQvk3(Object )
  at ZennoLab.TemplateManipulator.V4.ProjectAuthorV4.Hf3iAvSQZf9(Byte[]  , String  , Boolean  )
  at ZennoLab.TemplateManipulator.ZennoPosterProjectModelV4.JIWygMHuMPm6PjvXBK3B(Object , Object , Object , Boolean  )
  at ZennoLab.TemplateManipulator.ZennoPosterProjectModelV4.VZeib6IFWx5(Byte[]  , String  , String&  , Boolean  )
  at ZennoLab.TemplateManipulator.ZennoPosterProjectV4..ctor(String fileName, String& code, Boolean supressProjectMaker)
  at ZennoLab.ZennoPoster.ZennoPosterProjectsCollectorV4.aRlr6881Cw(String  , String&  )
  at ZennoLab.ZennoPoster.ZennoPosterProjectsCollectorV4.Load2(String fileName)

 

[rostonix]

Do you have any firewall or antivirus? Try to disable them

 

[Exotic]

Do you have any firewall or antivirus? Try to disable them

I disabled the Windows firewall. I have Malwarebytes, but I turned it off to test.

The issue seems to be resolved today. Since I did not change anything, I believe it to be a networking issue.