Just purchased the update for zenno 5 but payment failed

[neutralhatter]

Payment was made (increase payment), but I think there is a problem because my username or registration mail adres is not the same as my payment email adres. I needed to buy like this for VAT reasons.
Can someone check this?
thank you,

 

[Hungry Bulldozer]

VAT is included

 

[neutralhatter]

Thanks, but my balance is still 0$, ...I think this is because I used a different mail address when purchasing at plimus.