Template Update Taking Too Long Error?

[thewitcher1357]

1. Some of my clients encounter an issue when using Zennobox where they cannot update the template in Zennobox despite waiting for a long time, reopening, and restarting Zennobox multiple times. The status of the template remains 'Waiting for an update'.
2. When using Botui on the customer's device, sometimes Botui does not remember the old settings and returns to the default settings.

 

[VladZen]

1. Some of my clients encounter an issue when using Zennobox where they cannot update the template in Zennobox despite waiting for a long time, reopening, and restarting Zennobox multiple times. The status of the template remains 'Waiting for an update'.
2. When using Botui on the customer's device, sometimes Botui does not remember the old settings and returns to the default settings.

1. There may be several reasons for this. First of all, bad connection to our server. Also, ZennoBox version may not match for the project.
2. How do the customer finishes working with the template?

 

[thewitcher1357]

1. There may be several reasons for this. First of all, bad connection to our server. Also, ZennoBox version may not match for the project.
2. How do the customer finishes working with the template?

1. I am still using project maker 7.7.3 and my client is using latest Zennobox but my other clients are using latest Zennobox and it is fine. How to fix this?
2. I provide customers with many templates with the same features but different names, for example: login tool - t1, login tool - t2, ... login tool - t20. However, templates are often reset to default settings when using Botui, Input Setting, this problem does not occur.

 

[VladZen]

1. I am still using project maker 7.7.3 and my client is using latest Zennobox but my other clients are using latest Zennobox and it is fine. How to fix this?
2. I provide customers with many templates with the same features but different names, for example: login tool - t1, login tool - t2, ... login tool - t20. However, templates are often reset to default settings when using Botui, Input Setting, this problem does not occur.

1. Is it the issue with just one certain client? I would advise to make a refund and re-issue the project to this client.
2. Still not clear how they work with this BotUI, do you they close it correctly? Do they finish the project correctly?

 

[thewitcher1357]

1. I tried to re-issue the project to the client many times and it still didn't work, the template still has the status "waiting update".

 

[VladZen]

1. I tried to re-issue the project to the client many times and it still didn't work, the template still has the status "waiting update".

Did you make the refund of project sale?
By my experience, this is the problem with the certain sale case. It's better just make a new project sale.

 

[thewitcher1357]

I tried to refund the project but it didn't work.
I also tried to buy a template and use zennobox but when I made some updates on the Botui interface, I also encountered the error "Waiting for an update" from yesterday until now.
What's going on? You charge me >= 10$ every time I sell a template to a customer and there are many errors that make my customers ask for a refund?

 

[VladZen]

I tried to refund the project but it didn't work.
I also tried to buy a template and use zennobox but when I made some updates on the Botui interface, I also encountered the error "Waiting for an update" from yesterday until now.
What's going on? You charge me >= 10$ every time I sell a template to a customer and there are many errors that make my customers ask for a refund?

This is not the error. How long did you wait for the update?

 

[thewitcher1357]

This is not the error. How long did you wait for the update?

24 hours and I'm still waiting, My customers wait a few days.

 

[VladZen]

24 hours and I'm still waiting, My customers wait a few days.

If you rollback your project to earlier version, does not it work?

 

[thewitcher1357]

Although the project has just been updated, the changes to the interface and features of the project are not available on the customer's computer. I have tried publishing the project changes multiple times and the result is the same.

 

[VladZen]

Although the project has just been updated, the changes to the interface and features of the project are not available on the customer's computer. I have tried publishing the project changes multiple times and the result is the same.

Because the project was not updated. I guess there are some incompatible changes.
You should rollback to previous version of the project, i.e upload previous project file into your account panel.