Too many login attempts

[wildjack]

Hello, i'm trying to install zennoposter on a new computer.

During the installation, it says "too many login attempts" and i can't log.

A idea ?

Thanks a lot

 

[VladZen]

You probably exceeded number of computers.
Delete your previous computer from hardware list in user area

Sign in to Zennolab

userarea.zennolab.com

Then install the program on new computer.

 

[aleksa77]

@VladZen My client has now the same situation, but I now go to his account and in a panel in hardware part is empty, what else he can try?

 

[VladZen]

@VladZen My client has now the same situation, but I now go to his account and in a panel in hardware part is empty, what else he can try?

Is this the first time your client installs the program?

 

[aleksa77]

yes, i now make refund for first username ( via API), and manually make new, but it is same

Is it possible that antivirus makes this alert on some level ?

 

[VladZen]

yes, i now make refund for first username ( via API), and manually make new, but it is same

Is it possible that antivirus makes this alert on some level ?

Please attach installation log - ZLInstallerLog.log from local drive C.

 

[aleksa77]

Please attach installation log - ZLInstallerLog.log from local drive C.

thanks in attach is clients log file

 

[VladZen]

thanks in attach is clients log file

Well... user tried to authorize software with wrong email or password, then got IP block after too many attempts.
2020-05-11 13:16:54: 13604: : User authentication procedure
2020-05-11 13:16:56: 13604: : Invalid E-mail/password combination.
2020-05-11 13:17:04: 13604: : Authentication attempt
2020-05-11 13:17:04: 13604: : User authentication procedure
2020-05-11 13:17:04: 13604: Error : FAIL:IP is blocked (IsUserExists)|| Exception: IP is blocked|| StackTrace: at SupportLib.WebServiceFunctions. .MoveNext() | --- End of stack trace from previous location where exception was thrown --- | at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() | at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) | at SupportLib.WebServiceFunctions..MoveNext()
2020-05-11 13:17:04: 13604: : Too many login attempts

IP is unlocked within an hour. Email and pass should be inserted correctly., there is some mistake with it on user side.

 

[aleksa77]

@VladZen, do you make some changes on API ?

 

[VladZen]

@VladZen, do you make some changes on API ?

Nope
What's wrong with the API?

 

[aleksa77]

maybe nothing, i now investigate, i get another request, maybe is some internal, just want to eliminate is all fine with API, in my API panel looks all fine, there is user and pass ...but users can not login

 

[aleksa77]

because this login, please check again this optional update again:

Custom urls for download- option without login for clients | ZennoLab - Сообщество профессионалов автоматизации

Is posible make option example: https://userarea-us.zennolab.com/download/user/pass/ZennoBox-EN-v5.11.3.0.exe In url add user and pass, and clients not need login ?

zennolab.com

I know that username and pass is not normal in URL, but it is optional, and not exist difference, if i send to user link for download + login or all in URL

HTTP://zennobox.com

user:pass

or https:zennobox.com/user:pass

it is same for security, but optional, in this case we not think about logins, is client copy empty space, and all is more automatic , thanks

only if is technical posible

 

[aleksa77]

Just want to clarify idea, we now have universal link for zennobox

https://userarea-us.zennolab.com/download/ZennoBox-EN-v5.40.0.0.exe

And user download it and manually type login right,

optional

on our side, we can send to user this link

https://userarea-us.zennolab.com/download/user/pass/ ZennoBox-EN-v5.40.0.0.exe

And I there is no security problem, because, if we send to a user to email personal link with user/pass, if someone hacks his email, he will take user and pass in any way

it is same , but we not will have problems with logins, and less support to us and you.