When will my refund be proccesed?

[veyvey]

I purchased cap monster standard because it wouldn't let me purchase the trial, so I bought it, however, the capmonster dosen't meet my expetations and dosen't do what I want it to do. I contacted support and after confirm that I wanted a refund I haven't had a response for a day is this normal?

 

[lokiys]

I purchased cap monster standard because it wouldn't let me purchase the trial, so I bought it, however, the capmonster dosen't meet my expetations and dosen't do what I want it to do. I contacted support and after confirm that I wanted a refund I haven't had a response for a day is this normal?

Hi. totally good.
It's weekends and support do not work at weekends.
You will have to wait for Monday.
Thanks

 

[veyvey]

Hi. totally good.
It's weekends and support do not work at weekends.
You will have to wait for Monday.
Thanks

okay thank you, will I need to create another ticket on monday or just keep that one?

 

[lokiys]

okay thank you, will I need to create another ticket on monday or just keep that one?

I think one ticket should be enough.
@VladZen will confirm Monday.

 

[VladZen]

I asked our billing to process the refund.

 

[humanbeanishumaneban]

I think one ticket should be enough.
@VladZen will confirm Monday.

I need help!

I paid for your product in Bitcoin, I paid 200 dollars instead of 37! help me get my money back. I live in a poor country in the state of Wisconsin. I know you can make a refund, but you are turning me down in support (VladZeno)

 

[VladZen]

I need help!

I paid for your product in Bitcoin, I paid 200 dollars instead of 37! help me get my money back. I live in a poor country in the state of Wisconsin. I know you can make a refund, but you are turning me down in support (VladZeno)

We are very sorry, but purchase via bitcoin is not refunded. I've already explained that.